Tami Smith - Tami Smith | Customer Service - From a Customer's Point of View

Customer Service - From a Customer's Point of View

Wow! That's Customer Service with a Smile!

Summary:

With so many business offering similar products and services, one of the only ways left to compete is to exceed traditional customer service. Are you using a customer retention and service program? The success of your business is based on long term customer retention.

What’s in it for You?

Discover what Customer Want
Recognize the Value of good customer relations
Learn how to deliver Quality customer Service
Develop Check points to Ensure customer Retention

Ideal Audience:

Customer Service Representatives, Receptionists, Sales People, Account Representatives, Sales Managers, Entrepreneurs, Business Owners, Shop Owners, Home Business Owners, Self-Employed, Unemployed, and Fund-Raisers

Main Points:

Take your customer service Self Audit
Do you have the Right People dealing with your customers?
What are the steps to a Successful customer service System
Uncover the reasons for Poor customer service
10 customer service Commandments
What to Never Say to a customer
How to develop a Long Term relationship with your customers

Duration:

Keynote, Half, One or Two Days

Benefits and Outcomes:

Embrace the Value of great customer service and be rewarded for it
Know How To pick outstanding customer service representatives
Create a Value based customer retention program
Know the Right Questions to ask to Build Trust with customers
Gain the confidence Dealing with Anger customers and know how to Diffuse the situation
Bonus – 50 ways to Keep customers!
Enjoy positive relationships with Happy customers!

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