Tami Smith

COMMUNICATION CONSULTANT

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Customer Service - From a Customer's Point of View
Wow!  That's Customer Service with a Smile!

Summary:
With so many business offering similar products and services, one of the only ways left to compete is to exceed traditional customer service.  Are you using a customer retention and service program?  The success of your business is based on long term customer retention.
What’s in it for You?
  • Discover what Customer Want
  • Recognize the Value of good customer relations
  • Learn how to deliver Quality customer Service
  • Develop Check points to Ensure customer Retention
Ideal Audience:
Customer Service Representatives, Receptionists, Sales People, Account Representatives, Sales Managers, Entrepreneurs, Business Owners, Shop Owners, Home Business Owners, Self-Employed, Unemployed, and Fund-Raisers
Main Points:
  • Take your customer service Self Audit
  • Do you have the Right People dealing with your customers?
  • What are the steps to a Successful customer service System
  • Uncover the reasons for Poor customer service
  • 10 customer service Commandments
  • What to Never Say to a customer
  • How to develop a Long Term relationship with your customers
Duration:

Keynote, Half, One or Two Days

Benefits and Outcomes:
  • Embrace the Value of great customer service and be rewarded for it
  • Know How To pick outstanding customer service representatives
  • Create a Value based customer retention program
  • Know the Right Questions to ask to Build Trust with customers
  • Gain the confidence Dealing with Anger customers and know how to Diffuse the situation
  • Bonus – 50 ways to Keep customers!
  • Enjoy positive relationships with Happy customers!

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